Course Contents:

Personality development

»Personality traits

»Developing sales skills

»Customer interaction

»Verbal / non-verbal communication

»Active listening

»Personality grooming

»Image building

»Mock ups

Retail operations

»The Retail Consumer Customer centric environment

»Need based sale

»Cashier's Activities. Mode of accepting payments

»In Store Promotions & Marketing

»Inventory management

»Store maintenance

»Store security

»Computerization billing and inventory

»After sales skills(affirmation and thanking)

»Delivering excellent services