BPO Courses Includes:-
The course is designed to enhance communication skills and personality for an effective career in the call centre industry
BPO 3 months Job Guaranteed Programme
CALL CENTER & BPO COURSE CONTENT:
1- English Speaking
• Extempore
• Debates
• Role Plays
• Group Discussions
2- Personality Development
• Motivation
• Positive Thinking
• Stress Management
• Body Language
3- Customer Handling
• Telephone Etiquettes
• Customer needs
• Inter department communication
4- Computers
• Reading on Computers
• Computer Proficiency
5- Cross Cultural Etiquettes
• UK and US accent
• UK/US Cultures
• Accent Neutralization
• Tongue Twister
• Voice Modulation
• Mock Calling
6- Interview Skills
• Resume Writing
• Mock Interview
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